Our Service Standard

Our Promise To You
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We understand that taking the first step to accessing help can take a very long time. To build up the courage to approach an agency to help you process your emotions and work through your traumas can be difficult. We are committed to cutting down the time it takes to get you the help you need.

Our promise to you:

  • We will contact you within 24hrs of you first contacting us
  • We will carry out an assessment via video link with our senior therapist within 3 days after our initial contact.
  • We will place you with your therapist, and you will have your first session of counselling within 14 days after your assessment.
  • We will be respectful, confidential and flexible to make sure we meet your needs
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